Privacy Policy
Last updated: March 2026
1. Information We Collect
When you create an account on NeoTrader, we collect your email address, name, and authentication credentials. When you use our trading tools, we collect usage data such as signal preferences, trading activity within the platform, and broker connection metadata. We also collect standard technical data including IP addresses, browser type, and device information.
2. How We Use Your Information
We use your information to provide, maintain, and improve our AI trading signal services. This includes personalizing signal recommendations, processing subscription payments, communicating important platform updates, and analyzing usage patterns to improve signal accuracy and platform performance.
3. Data Sharing
We do not sell your personal data to third parties. We share data only with essential service providers: payment processors (Stripe) for billing, cloud infrastructure providers for hosting, and analytics tools for platform improvement. Broker credentials are encrypted at rest and in transit and are only used to execute trades on your behalf when you explicitly enable auto-trading.
4. Data Security
We implement industry-standard security measures including AES-256 encryption for sensitive data, TLS 1.3 for data in transit, JWT-based authentication with token expiration, and rate limiting to prevent abuse. Broker API credentials are encrypted using a dedicated encryption key separate from the main database.
5. Your Rights
You have the right to access, update, or delete your personal data at any time through your account settings. You can export your trading data, revoke broker connections, and request a full data deletion. To exercise these rights, contact us at support@neotrader.com.
6. Cookies
We use essential cookies for authentication (auth-token) and session management. We do not use third-party advertising cookies. Analytics cookies may be used to understand platform usage patterns and are not shared with advertisers.
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify registered users of material changes via email or in-app notification at least 30 days before the changes take effect.
8. Contact
For privacy-related inquiries, contact us at privacy@neotrader.com.